Service Management Today
Services have become the way organizations create value for themselves and their customers. More and more services today are Information Technology (IT) enabled, which in turn creates increased pressure on organizations to expand and improve their IT service management capabilities.
Cloud computing and online technology services have opened new opportunities to create value and for IT to be an important business driver and source of competitive advantage, even for organizations that don’t consider themselves to be high-tech. Organizations can leverage IT service management as a key strategic capability and differentiator.
As organizations adapt to their own digital transformations, they must balance the need for stability and predictability with a growing need for speed and flexibility. As information and technology become more pervasive in organizations with other organizational capabilities, internal silos are breaking down, and service management is evolving to address this organizational shift and ensure opportunities and new ways of working are capitalized.
What makes ITIL Successful?
ITIL (the IT Infrastructure Library) represents a practical approach to service management – essentially doing what works in a customer-focused, quality-driven, and economical way. What works is adapting a common framework of practices that unify all areas of Information Technology service provision toward a singular objective which is delivering value to the customer.
ITIL is vendor-agnostic, non-prescriptive and consists of a series of best practices and has proven itself for more than 30 years.1
Why ITIL 4?
ITIL 3 was released in 2007, and ITIL 4 provides a welcomed refresher on a series of established service management practices in a broader context of customer experience, value streams, and digital transformation in addition to adapting to new ways of working such as Agile, DevOps, and Lean.
ITIL 4 provides service organizations like TEAM IM with direction to address new service management challenges and leveraging opportunities presented with today’s technology.
Talk to TEAM IM
If you’re interested in hearing more about how TEAM IM leverages ITIL for our service management practices, please let us know – we’re keen to have a chat with you!
TEAM IM is a global enterprise solutions and technology company. Utilizing best-in-class technologies to put unstructured data to work, TEAM IM has successfully implemented thousands of business solutions across a diverse spectrum of organizations of varying sizes and industry focus. TEAM IM’s offerings include expert professional services, managed support services, custom development, and solutions in many areas, including Content Management, Records Management, Workflow, Analytics, and Collaboration. TEAM IM has offices across the globe, with resources in every discipline and service offering available to support you, wherever you’re located. For more information, visit our website.
1 Axelos – ITIL® Foundation ITIL 4 Edition