Rapid Deployment of Number Porting Portal for Major Global Telecommunications Provider

The Major Global Telecommunication platform company was switching from one underlying network provider to another and needed to migrate approximately 7,000 of its clients and 54,000 numbers prior to the effective date of the switch.

In order to execute this migration, each account owner had to sign a “Letter of Authorization,” an official form authorizing the migration via the Dropbox Sign, formally HelloSign, e-Signature platform. However, LOA’s are country/provider-specific. The customers had to deal with 33 different LOA templates featuring different languages, formats, properties, and execution criteria to find the correct one for their account, making the process even more complicated and exhausting.

In addition, the client wanted to provide the highest level of service for their accounts where a representative could assist the account holder in making bulk authorizations.

To monitor the progress of the number port over time, the company also required several dashboards tracking the status of each account and number for audit purposes.

TEAM IM’s Unique Approach

Through a referral from Dropbox Sign, TEAM IM was introduced to the company’s project requirements. TEAM IM Augmented Dropbox Sign functionality to provide a more unique interface experience and branding for the client.

TEAM IM leveraged their M-Connect Portal platform to create a web application that enables account holders to register, login, view, and select numbers to be ported or released in a speedy and efficient way. TEAM IM’s existing M-Connect platform and existing integrations with Dropbox Sign e-Signature provided the solution out of the box. M-Connect used an existing integration with Dropbox Sign to:

• Generate the correct LOA for the account owner from a series of LOA templates
• Facilitate the authorization of the numbers to be ported
• Interface with the client Service Desk to have the requested action from the LOA released upon execution, greatly improving the overall cycle time for the port

The primary objective was to create a number porting Portal which sends and tracks notifications, LOA executions, and number porting status by the client so that all numbers and accounts can be ported, released, or expired by EOY2021.

The company had to migrate all numbers from one telephone network to another by the effective date. They wanted to outsource the creation of a portal that would:

• Facilitate the interaction with their account holders to inform them of the need to port or release numbers
• Expedite the authorization of numbers to be ported
• Track the status of the migration as a whole and for each account and number

The client needed to execute quickly, which required an existing Portal platform that would meet their strict security requirements, as well as a professional services team that was able to rapidly build and deploy a custom solution within a 6 week period.

TEAM IM successfully integrated the M-Connect Portal platform, creating a web application that facilitates account holders to register, login, view, and select numbers to be ported or released. TEAM IM authorized 7,000 clients and 54,000 numbers quickly and efficiently, providing an entire solution for the company. This unique process also allowed the customer to subscribe to the platform for shorter than the typical 12-month term and allowed extensions as a pay-as-you-go basis.