City of Seattle WebCenter Upgrade Assistance


Customer Outcomes

  • City IT workload reduced and upgrade timeline compressed.
  • Migrated massive cache of content for custom applications.
  • Achieved signoff and business buy-in for upgrade completion.

City of Seattle

TEAM IM partnered with the City of Seattle, Washington’s Information Technology Department, on behalf of Seattle Public Utilities, Seattle City Light, and their Utility Assistance Programs (UAPs). The City Government of Seattle employs approximately 10,000 people, and City IT is responsible for over 900 individual applications.



The City of Seattle engaged in a process to upgrade WebCenter Content to the latest version to ensure the highest standards of security, stability, and functionality for the applications which service citizens. This effort included migrating multiple highly complex custom applications and their underlying data. When challenges arose which compromised the City's timeline, TEAM IM's involvement was requested to assist with clearing those hurdles and completing the project.



Project Highlights

  • Upgraded and migrated M-Files Cloud to M-Files On-Premise
  • Reviewed and updated vault configurations using industry best practices
  • Upgraded and refreshed Development Test Environments
  • Providing ongoing Enhanced Support

Software Involved

  • M-Files Online (Cloud)
  • M-Files On-Premise

Value to the Customer

  • Better management of valuable content and improved collaboration
  • Improved control of the M-Files platform
  • Support service leaves Regency resources to focus on core business

Project/Engagement Details

In the midst of the City's upgrade project, TEAM IM's assistance was requested to supplement City IT staff in completing the migration of application data. TEAM IM engaged with multiple resources, working to uplift the capacity of City IT in the effort and to apply experience with WebCenter to overcoming technical challenges as they appeared. Ultimately the underlying migration effort and entire upgrade project were completed successfully.

  • TEAM IM participated in weekly stand-ups to ensure immediate needs were met.
  • Worked with Seattle IT staff to migrate complex application data.
  • Developed methods and processes to overcome technical challenges.
  • Investigated and collaborated on fixes for identified issues.


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Support Project Highlights

  • Partnered with Seattle City IT
    • Integrated with team meetings and processes
    • Assisted with Oracle Support ticket resolution
    • Planned and executed migration of app data
    • Participated in validation efforts to ensure integrity
    • Helped to bring the project to a successfukl close
  • Conducted knowledge transfer sessions with City IT engineers on topics including:
    • Application architecture
    • Application functionality
    • Code walkthrough sessions
    • Documentation reviews
    • Testing strategies
    • Application deployment practices

Software and (Cloud) Services Involved

  • WebCenter Content 12c
    • Content and metadata management.
  • TEAM IM Modern UI
    • Built on AngularJS and includes a RESTful API for Oracle WebCenter Content.
    • Modern, intuitive, configurable user interface.
    • e-Forms for data capture, allowing for a modern user interface, sophisticated conditional logic, and data and completeness validation at source.
    • Fit for purpose workflows to conditionally route work to right place.
    • Advanced search capabilities to help user find the case, document or attachment they are working on quickly.
    • RESTful API to facilitate integration.

Talk with the Experts

“TEAM IM couldn't be more proud of our relationship with the City of Seattle. Supporting City IT in serving the citizens of Seattle to provide the services and uplift they can rely on is extremely gratifying. Our multi-year development and support partnership has yielded fantastic results for the residents of Seattle.”

Jon Chartrand - VP of Operations