Drilling down the Details
The Problem
Diamond Offshore Drilling Inc. required an upgrade to their WebCenter Content and WebCenter Imaging installations, from v11g to 1v2c. They had an existing, separate, custom 3rd party legacy application that was tied to WebCenter that also needed to be upgraded. The problem they encountered was that the custom 3rd party product was developed by an outside organization, and DODI lacked the ability to upgrade or enhance the functionality of the product. As a result, DODI needed to enlist an outside company with the capability to update and rewrite the custom 3rd party product functionality so that it could operate within WCC v12c environment vs as a separate application.
Why the WebCenter upgrade was so important
When Diamond Offshore Drilling Inc. reached the end of the Oracle support lifecycle on their WebCenter Content 11g and WebCenter Imaging 11g installations, their custom, legacy functionality could not make the shift to 12c. Since Oracle Support for 11g cannot be leveraged after December 31, 2021, they were in need of a delivery partner with expertise in providing the upgrade as well as upgrading the functionality of the 3rd party application directly into the WebCenter platform.
Why TEAM IM was chosen
As a partner of Diamond Offshore Drilling Inc. since 2016, TEAM IM has supplied consulting capabilities and long-term Enhanced support agreements. This track record of setting DODI up for success in these areas made TEAM IM a natural choice for designing and implementing the upgrade.
The Method
TEAM IM installed new instances of WCC 12c on two tiers, TST and PRD, in accordance with the specs provided by Diamond Offshore Drilling Inc. The instances were installed with the latest WebCenter versions, and all published Oracle patches and patchsets were detailed, downloaded, and applied. All configurations from the matching 11g systems were then migrated between instances for WebCenter Content and WebCenter Imaging.
Twenty percent (20%) of 11g production content was migrated to the 12c test tier to enable testing and verification activities, and one hundred percent (100%) of 11g production content was migrated to the 12c production tier in a mirroring operation.
Functionality for the custom 3rd party product was designed, developed, and deployed directly to WCC 12c (vs a separate application), enabling a seamless transition from the old platform to the new one without losing any functionality. TEAM IM was there to assist with knowledge transfer, functional testing design, and performed any remediations that resulted from functional and UAT testing periods. TEAM IM also provided assistance in consolidation of scanning profiles for the WebCenter Capture portion of the upgrade. We also helped streamline the overall scanning/capture process.
The Result
The customer is able to continue with business as usual, with no missed steps or lost functionality. The transition to WCC/WCI 12c means Oracle support will now remain available to Diamond Offshore Drilling Inc. for several more years.
Capitalizing on an existing long-term relationship with DODI built on quality service, TEAM IM was able to complete the project on budget by utilizing a cross-functional, international team of resources from both TEAM IM US and TEAM IM ANZ.
