Globalstar Case Study

Optimizing M-Files utilization and implementing best practices


Value to the Customer

  • Secure access to content.
  • Search functionality made it easy to find and operate.
  • Approval processes made more easily trackable.
  • Established one source of truth for documents.
  • Provided expertise across multiple platforms to create Content and Collaboration ecosystem.

Customer Background

Globalstar, Inc. is an American communications company that specializes in providing satellite phone and low-speed data communications. They operate a constellation of low Earth orbit (LEO) satellites. Their second-generation constellation consists of 25 LEO satellites.


Project Highlights

  • Upgraded and migrated M-Files Cloud to M-Files On-Premise
  • Reviewed and updated vault configurations using industry best practices
  • Upgraded and refreshed Development Test Environments
  • Providing ongoing Enhanced Support

Software Involved

  • M-Files Online (Cloud)
  • M-Files On-Premise

Value to the Customer

  • Better management of valuable content and improved collaboration
  • Improved control of the M-Files platform
  • Support service leaves Regency resources to focus on core business

TEAM IM’s Contribution to Globalstar

Globalstar made the decision to update their existing M-Files software to serve as their Enterprise Content Management repository. To ensure that Globalstar had a successful M-Files rollout, TEAM IM was recommended by M-Files as a partner.

M-Files recommended TEAM IM because of our teams’ extensive experience with M-Files, including experience migrating and organizing data into a single, easily searchable source of truth.

And with the Enhanced Support package, Globalstar is able to utilize consulting services for additional knowledge transfer and training as they continue to rollout their improved M-Files platform.

TEAM IM began the collaboration with Globalstar by determining both the existing M-Files vault structure and an understanding of the requirements necessary to achieve Globalstar’s desired functionality.

Once those factors had been determined, the real work could begin. TEAM IM helped migrate content from existing sources such as SharePoint into M-Files, made a plan to configure the new structure of the M-Files vault, and ensured production rollout would be satisfactorily tested and supported.

TEAM IM also worked with Globalstar to optimize their M-Files configuration to best suit the way their processes and workflows operate. This included simplifying the search functionality.

Globalstar chose engineering as the first area of their organization to experience their M-Files rollout with additional areas such as Gateway Operations, Ground Systems, PMO and Marketing to follow.

“TEAM IM brought the knowledge, best practices expertise and lessons learned with M-Files to allow Globalstar to rollout M-Files.”

Tim Calamari
Globalstar CIO

Project Highlights

  • Used M-Files Importer to migrate content from a SharePoint holding repository into M-Files.
  • Improved ease of use for search functionality.
  • Made tracking documents through approval processes simple.
  • Conducted end user surveys for each business unit to obtain feedback to improve ease of use and adoption.
  • Provided consulting services for SharePoint, Dropbox and M-Files to create a content and collaboration management ecosystem.
  • Implemented best practices for optimal M-Files usage.

Software and Cloud Services Involved

  • M-Files Business
  • M-Files Advanced Content Control Module
  • M-Files Advanced Workflow and Version Control Module
  • M-Files Advanced Rendering Module
  • SharePoint
  • Enhanced Support


Talk with the experts

“TEAM IM’s M-Connect enabled us to securely streamline documentation exchange between HHB and its clients,”

Jim Himmelwright,