Digital Transformation of Employee Onboarding at Salem Regional Medical Center

Value to the Customer

  • Streamlined onboarding and employee application process
  • Reduced human error and more concrete business practices
  • Less time spent on administrative work for employees
  • M-Files is now the single point of truth for employee data at Salem Regional Medical Center
  • Safety and security with up-to-date technology and revamped system

Salem Regional Medical Center

Salem Regional Medical Center (SRMC) is an independent, private, not-for-profit hospital located in Salem, Ohio. Their mission is to serve as strong stewards of their community by pursuing excellence, creating exceptional experiences for care, and optimizing health outcomes through efficient, effective, and accessible care. They are one of the largest private employers with 800 employees and onboard approximately 15-20 employees every month.

Customer Background

SRMC identified pain points with their employee application and onboarding processes. They came across TEAM IM’s Employee Onboarding Demo, where TEAM IM utilized Frevvo eForms connected to M-Files. SRMC saw the clear value-added through this solution and enlisted TEAM IM to help fix the issues in their processes.

The Integration Process

The Salem Regional Medical Center was looking to rework their employee application and onboarding processes through the integration of Frevvo to M-Files. These new eForms would smooth out the process and make the onboarding more efficient, moving away from the paper process.

After identifying the issues in the processes, TEAM IM assisted with the installation and configuration of the Frevvo integration. The integration was through the existing SRMC M-Files vault. Then, training was conducted to provide an understanding of how to create additional forms in the future for SRMC employees. The application was also customized to better fit SRMC’s policies and workflows. The workflows were then onboarded in Frevvo to their specific case. Lastly, existing employee data was imported from an external system, Kronos, into M-Files.

Salem sees the value of this integration beyond just employee onboarding and will continue to reimagine the workspace using TEAM IM’s innovative approach.

Project Highlights

  • Upgraded and migrated M-Files Cloud to M-Files On-Premise
  • Reviewed and updated vault configurations using industry best practices
  • Upgraded and refreshed Development Test Environments
  • Providing ongoing Enhanced Support

Software Involved

  • M-Files Online (Cloud)
  • M-Files On-Premise

Value to the Customer

  • Better management of valuable content and improved collaboration
  • Improved control of the M-Files platform
  • Support service leaves Regency resources to focus on core business
I didn’t have to reach out to TEAM IM constantly throughout the process, because everything was built so well. I know that if I do have to reach out, I can at any time and get an answer quickly. The customer service team is exceptional and they never make me feel like I’m just a number. I cannot be more happy with the work TEAM IM has done. I’ve been very satisfied from the beginning to end.

Jarrod Harris
Assistant Director of Human Resources, Salem Regional Medical Center

Project Highlights

  • Automated employee application and onboarding process
  • Unique customization to fulfill SRMC’s specific needs and unique line of business
  • Ensured data security and comfort for the client throughout the entire transformation process
  • TEAM IM conducted training of SRMC employees for all future form additions
  • Seamless integration between systems without any disruption to business
  • Cloud-based

Software and (Cloud) Services Involved

  • M-Files
  • Frevvo
  • TEAM IM Frevvo Integration for M-Files
Instead of having to search for two different places for the application part, TEAM IM was able to assist us with both. The way that the applications flow back and forth with each other makes it easier and more time management for us.

Jarrod Harris Assistant Director of Human Resources, Salem Regional Medical Center


TEAM IM is a global enterprise solutions and technology company. Utilizing best-in-class technologies to put unstructured data to work, TEAM IM has successfully implemented thousands of business solutions across a diverse spectrum of organizations of varying size and industry focus. TEAM IM’s offerings include expert professional services, managed services, custom development, and solutions in many areas, including Content Management, Records Management, Automation, Analytics, and Collaboration. 

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