TEAM IM’s Contribution

The wealth management and insurance group selected M-Files as their Enterprise Content Management (ECM) system. However, they needed a partner with a strong background in M-Files and ABBYY as well as general ECM expertise to provide ECM best practices.

The initial use case was to improve their automobile Warranty Cancellations process, which was both labor intensive and prone to errors. 

This company sells automobile warranties to consumers via car dealerships. When a vehicle is traded in, a car warranty cancellation typically takes effect. The cancellation paperwork can come in email via PDF, a scan from paper, or even fax. The cancellation documentation identification is made via automatic recognition of the Vehicle Identification Number (VIN) associated with each automobile.

Because TEAM IM has implementation expertise with M-Files as well as ABBYY, we were an ideal fit to help resolve their problems in this area.

TEAM IM used ABBYY to identify and classify cancellations based on visual markers, page counts, VIN numbers, and submission sources.

ABBYY is an intelligent document processing platform that can capture data from a variety of sources using tools such as natural language processing and identifying visual markers to intelligently extract and process data.

Because of the versatility of ABBYY and powerful OCR, key data is captured from a variety of media including emails, PDFs, scans, and even faxes.

The ABBYY process was then integrated with M-Files to automate the business process intake and ensure that appropriate processes and workflows are initiated.

Thanks to M-Files Workflow, the required approvals and validations are completed prior to the secure storage of each car warranty cancellation.

The insurance and wealth management group is now looking to leverage the M-Files solution in other areas of their organization and has continued working with TEAM IM for Enhanced Support.