National Crop Insurance Services Uses M-Files For Portal Content Storage


Value To The Customer

  • Member companies gained access to National Crop Insurance Services’ (NCIS) new Portal Website
  • Self-service secure access to online content including documents and videos
  • Relegated admin/permission issues to member organizations
  • Robust document repository that enables proper authorized access to content
  • M-Files content links navigate user to M-Files to preview and download content directly on the website

Company Overview

Based in Overland Park, Kansas, National Crop Insurance Services (NCIS) provides a distinctive collection of services to the crop insurance industry. NCIS lends actuarial and analytical support to the growth of crop loss adjustment standards, and also conducts industry-wide training for company staff and industry loss adjusters. Its commitment to education and support makes it the leader in giving the industry a grassroots, reliable infrastructure.


Project Highlights

  • Upgraded and migrated M-Files Cloud to M-Files On-Premise
  • Reviewed and updated vault configurations using industry best practices
  • Upgraded and refreshed Development Test Environments
  • Providing ongoing Enhanced Support

Software Involved

  • M-Files Online (Cloud)
  • M-Files On-Premise

Value to the Customer

  • Better management of valuable content and improved collaboration
  • Improved control of the M-Files platform
  • Support service leaves Regency resources to focus on core business

The Background Of National Crop Insurance Services, M-Files and TEAM IM

TEAM IM worked with National Crop Insurance Services to totally revamp their website.  Various levels of access were needed to accommodate different membership levels.  These access levels control access to content for such tasks as searching, viewing and downloading content.  


The Problem That Kept Cropping Up 

National Crop Insurance Services knew that Member companies needed to have secure self-service access for end users. Thus, it was critical that the completion and roll-out of the new Portal Website provided online, protected self-service access to content. 

But, National Crop Insurance Services didn’t have a secure way to store organization-related content records. These records included Microsoft office documents, videos, and other files for self-service access. So, they called on TEAM for help.

What Happened When TEAM IM Stepped In

In 2022, with TEAM IM’s assistance, the new National Crop Insurance Services Portal Website made its debut with tremendous success. Today, TEAM continues to be a source of ongoing Enhanced Support for a variety of items. Such items include the integration of a three-way communication between the NCIS Portal Website managed via Sitefinity, M-Files, and Identity Manager for Identity Management. TEAM IM provides additional M-Files licenses and configuration support as well.

TEAM IM continues to provide Enhanced Support (via an Enhanced Support Agreement) to provide support for M-Files and  for configuration changes as required. This agreement ensures that TEAM IM will provide M-Files integration and configuration expertise for the project.

Inbound Marketing

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“We’ve been extremely happy working with TEAM IM and the M-Files product. From engagement and sales to technical support, TEAM IM has been very professional, highly knowledgeable, and reliable. We count on them to deliver a dependable product with great support, and they have yet to disappoint. Suffice to say, it’s been a terrific vendor-customer partnership.”

Scott Ogilvie
IT Director, National Crop Insurance Services

Project Highlights

  • Helped execute a solution to present M-Files content links that download content directly on the website
  • Provided support in carrying out a solution to present M-Files content links that navigate users to M-Files to preview and download
  • Helped with content previews of large files on M-Files
  • Assisted with integration between M-Files, Sitefinity and IdentityServer

Software and (Cloud) Services Involved

  • M-Files Platform
  • Sitefinity for Website CMS
  • IdentityServer for Identity Management

About TEAM IM 

TEAM IM is an experienced solution company that advises, develops, implements, supports, and manages enterprise grade process, information and content management systems. For more than twenty years, TEAM has acted as a trusted advisor to our clients through our offices in Australia, New Zealand, Europe and the United States.  Our mission is to assist our client to get the most out of their investments in technology. Whether our clients are large government agencies or corporations, construction firms, accounting firms, heavy industry, or smaller organizations, we strive to deliver demonstrable business benefits and generate real return on investment for our clients.

Our products and services offer solutions to transform your business by automating and modernizing your operations.  We work hand-in-hand with our clients to understand their goals and create and execute multi-year, continuous improvement plans.  Our mission is to support and manage every solution we deliver, so we take care to design long term, future proof, maintainable solutions.  We work with best-in-class technology partners that we have carefully selected to ensure we can execute our plan and achieve our clients continuous improvement goals. 

Our products and solutions encompass Advisory Services, Implementation Services and Managed Support Services.  We specialize in Business Process Automation and Optimization, Content Platforms and Content Services and we are also a leader in Mobile App/Field Services software development and Digital Workplaces.  We have industry-specific solutions for the Construction and Accounting Services sectors, and cross-industry solutions for Accounts Payable, Contract Management, App Modernization, Field Services and File Sharing.

At TEAM IM we are passionate about delivering outstanding outcomes for you, our clients.


"As one of the largest U.S. public utility providers, the need was paramount to upgrade SCLs manual paper-based document intake process, to a state-of-the-art electronic method with the ability to flex and expand with our growing needs.

This challenge was met using a collaborative effort by the team and engaging key stakeholders from multiple departments. Understand the gaps in the current process and future needs allowed for a comprehensive electronic solution to be developed.

As a result of our efforts, user adoption has quickly skyrocketed after launch to above 60%. This new tool brings transparency to a process that was previous viewed as a blackhole. Countless user work hours will be gained using this tool and will create a significant savings and process efficiencies improvements."

Kimberly Rayray - Contracts & Procurement Manager