Blurring the Lines between Bots and Human Behavior with Process Intelligence. How can Process Intelligence make Automation Smarter?

Dec 29, 2020 4:13:09 PM

Robot Process automation can do wonders for menial and tedious tasks. As powerful as Robotic Process Automation (“RPA”) is, though, Process Intelligence will take your operations into a whole new dimension of efficacy. 

RPA is transforming our view of business. This is true whether you have automated simple tasks and established a steady workflow or if you have integrated whole networks of functions into one smoothly running operating system. Although RPA makes your processes faster, cuts your costs, and makes your business relations much more straightforward — that is just the beginning. 
To succeed, take the advances you’ve made with RPA and improve them. To get a competitive advantage, you need to obtain in-depth knowledge of the process, understanding data and your content better, discover patterns, and monitor events. In the end, process intelligence will give you great business results, steady outcomes, and it will improve your decision-making.

How does process intelligence work?

Process intelligence analyzes your business processes and delivers a digital process model, basically a digital twin. By using advanced algorithms, process intelligence is used to detect and record specific events. 

Process Intelligence often goes hand in hand with the term process mining, but there is a significant difference. Process intelligence goes further in-depth into processes. 

Contrary to RPA, which relies on given instructions and structured data inputs, Process Intelligence is focused more on given opportunities. It is present at every possible step of the automation process, continually learning and improving how the cycle works.

Process intelligence follows patterns, observes all processes, and detects the most optimal workflow. Process Intelligence can reach areas where automation is limited, interpreting unstructured data and providing better context to the interpretation. This applies to Instant Messages (Chats), videos, content from your invoices, and so much more. Remember that 80 percent of your data is unstructured. Process Intelligence can help you with that. 

RPA is typically a very sound investment. Like any investment, to get the best return, your implementation of RPA must be well thought out. With Process Intelligence, your planning phase for automation integration will run smoothly. You will identify which processes require automation swiftly, and you will identify data patterns, get valuable insights about events, and predict future productivity increases. 

You will get outstanding process visibility based on real-time data, making it easier for you to identify your next moves — leading to better decision making all around.

What are the benefits of combining RPA with process intelligence?

Process Intelligence is here to learn your processes, understand them better, and improve them in the end. It is there to bridge the gap between automation and human labor. It can help you think outside the box, utilizing the data-driven approach that will help you find and prioritize the best candidates for automation.

  • Simplifying the processes
    Reducing human interaction can simplify processes, help you automate everything faster while maximizing the use of your resources. You can allocate your resources to more challenging operations.

  • Remaining compliant at all times
    It is essential to remain compliant and within legal frameworks at all times. Process Intelligence can ensure guaranteed adherence to legal requirements and state regulations. Critical documents can easily be turned into precise and structured pieces of information. Process Intelligence combined with RPA ensures each contract is executed on time and according to regulations.

  • Prevent data breaches and strengthen your cybersecurity
    Thinking ahead is an important aspect of running a successful business. These days, the danger of cybersecurity attacks is real and should be taken seriously. Process Intelligence can perform checks to analyze both data and networks to reveal potential weaknesses before they turn into threats.

  • Make a content-centric system
    With intelligent process automation, you can utilize all relevant data assets, support faster digital transformation, and ignite the change at the very core of processes across your entire company.

  • Customer experience transformed, and overall satisfaction improved
    Timely transactions, faster decisions, and much quicker actions. Fast document processing (invoices claims, applications, and so much more) with amazing accuracy will lead to better customer satisfaction and consistent results.

Which industries rely on the use of Process Intelligence combined with RPA?

Many industries have recognized digital workers as their chance to take the next step in their digital transformation. In healthcare, administrative work is much easier, and it has become simpler to track a patient’s entire health journey. Financial services processes such as transfers and payment processing are less stressful and complicated. Manufacturing, Human Resource, and Insurance have also found their place in this digital evolution.

How can process intelligence help your business?

The digital workforce can be the key to your success story, no matter the industry. Digital transformation is happening, and process intelligence is there to back it up with constant improvements and learning. 

If you are not sure how to begin, TEAM IM is here to explain every step of the journey.

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