City of Seattle goes live with new Utility Assistance Program

Volker Schaberg
Sep 6, 2022 9:28:21 AM

AdobeStock_447819982TEAM IM would like to congratulate the City of Seattle on the live implementation of their citizen Utility Assistance Program portal.  The new system provides all-in-one access to several of the City's Utility Assistance programs, accessible via a single modern public-facing portal. 

In addition, the assistance processing back office for those programs has been consolidated into a single unified system and optimized to ensure cost-effective processing and improve service levels to citizens in need.

Congratulations to the entire Project Team for on successful go-live!  This was a complex program of work involving several business units, multiple assistance programs, and integrations with numerous Business and Identity Management systems.

TEAM IM is very proud to have played a role in the development and deployment of the new system, and is excited to participate in future phases that will continue to improve services available to the citizens of the City of Seattle.



TEAM IM is an experienced solution company that advises, develops, implements, supports, and manages enterprise grade process, information and content management systems. For more than twenty years, TEAM has acted as a trusted advisor to our clients through our offices in Australia, New Zealand, Europe and the United States. Our mission is to assist our client to get the most out of their investments in technology. Whether our clients are large government agencies or corporations, construction firms, accounting firms, heavy industry, or smaller organizations, we strive to deliver demonstrable business benefits and generate real return on investment for our clients.

Our products and services offer solutions to transform your business by automating and modernizing your operations. We work hand-in-hand with our clients to understand their goals and create and execute multi-year, continuous improvement plans. Our mission is to support and manage every solution we deliver, so we take care to design long term, future proof, maintainable solutions. We work with best-in-class technology partners that we have carefully selected to ensure we can execute our plan and achieve our clients continuous improvement goals.

Our products and solutions encompass Advisory Services, Implementation Services and Managed Support Services. We specialize in Business Process Automation and Optimization, Content Platforms and Content Services and we are also a leader in Mobile App/Field Services software development and Digital Workplaces. We have industry-specific solutions for the Construction and Accounting Services sectors, and cross-industry solutions for Accounts Payable, Contract Management, App Modernization, Field Services and File Sharing.

At TEAM IM we are passionate about delivering outstanding outcomes for you, our clients.

No Comments Yet

Let us know what you think