Trustworthy AI

Tyrone Coupland
May 26, 2022 4:31:43 AM

Trustworthy AI came up in a recent meeting I had with a NZ government agency. They were wanting to process documents at scale and looking at auto-classification technology to assess content. The question came up - how do we know the machine is making accurate assessments?

Increasingly, we see various calls to increase transparency in these processes. Requiring people to verify outputs at scale is not feasible, so other strategies are required, probably in combination, to build trustworthy AI.

Modern UI Header

For the first waves of this technology, such strategies will be driven by the risks and cost of getting it wrong and the process for making corrections once issues are detected.

I think the call for making the algorithms transparent is only a minor part of it. Einstein gave us a formula for understanding space and time (or is that space-time?) I'm still not quite clear how the universe does its thing though. So for a few of us, we will want to see a bit more to help understand our AI driven processes. 

To that end, we may find ourselves using AI tools to help understand other AI tools. If we focus on the outcomes and can validate that we are achieving the expected results, the workings of the black box can be subject to other governance and model transparency techniques, and testing for outcomes becomes a correlation and confirmation mechanism. 

To bring this back into today's world, we are finding that Process Intelligence and Task Mining tools like ABBYY Timeline not only help discover process bottlenecks in your automated and semi-automated workflows but provide a level of visibility and transparency that helps quickly identify outliers and anomalies.

Drilling into these is not only an opportunity to correct customer service issues and create better customer experiences with maximum efficiencies, but a check on the overall process to review and understand the range of outcomes are within compliance, fiscal and legal responsibilities and ultimately ensures an organization operates according to its values.  

"Trustworthy AI has become a business-critical priority for organizations as it engenders consumer confidence, promotes brand equity, and fosters sustainable growth."

This insight (and above quote) was inspired by an ABBYY blog musing on Trustworthy AI on Twitter 

About TEAM IM

TEAM IM is an experienced solution company that advises, develops, implements, supports, and manages enterprise grade process, information and content management systems. For more than twenty years, TEAM has acted as a trusted advisor to our clients through our offices in Australia, New Zealand, Europe and the United States. Our mission is to assist our client to get the most out of their investments in technology. Whether our clients are large government agencies or corporations, construction firms, accounting firms, heavy industry, or smaller organizations, we strive to deliver demonstrable business benefits and generate real return on investment for our clients.

Our products and services offer solutions to transform your business by automating and modernizing your operations. We work hand-in-hand with our clients to understand their goals and create and execute multi-year, continuous improvement plans. Our mission is to support and manage every solution we deliver, so we take care to design long term, future proof, maintainable solutions. We work with best-in-class technology partners that we have carefully selected to ensure we can execute our plan and achieve our clients continuous improvement goals.

Our products and solutions encompass Advisory Services, Implementation Services and Managed Support Services. We specialize in Business Process Automation and Optimization, Content Platforms and Content Services and we are also a leader in Mobile App/Field Services software development and Digital Workplaces. We have industry-specific solutions for the Construction and Accounting Services sectors, and cross-industry solutions for Accounts Payable, Contract Management, App Modernization, Field Services and File Sharing.

At TEAM IM we are passionate about delivering outstanding outcomes for you, our clients.

You May Also Like

These Stories on TEAM IM

No Comments Yet

Let us know what you think